Privacy Policy

NXS GRP LTD, trading under the name Nexus Travel, is deeply committed to respecting and safeguarding your privacy. This Privacy Policy sets forth the manner in which we collect, use, store, and protect your personal information when you engage with our websites, including www.nxs.travel, www.nxs-grp.com, and www.conxierge.co.uk (collectively referred to as “the websites”). Your privacy is of paramount importance to us, and we are dedicated to maintaining the highest standards of data protection in compliance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our websites or services, you consent to the collection and use of your information in accordance with this policy. We encourage you to read this Privacy Policy thoroughly to understand our practices and how we protect your personal data.

This Privacy Policy was last updated on 31st January 2025. We reserve the right to amend or update this policy periodically to reflect changes in our practices, legal requirements, or technological advances. We recommend that you review this page regularly to stay informed of any modifications.

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Information We Collect

In order to provide you with our services and improve your experience, we may collect and process various types of personal data including, but not limited to:

• Your full name and professional title

• Contact details such as your email address and telephone number

• Demographic information including postcode, preferences, and interests relevant to our services

• Information gathered through customer surveys and promotional offers

We only collect personal information that is necessary and relevant to our interactions with you and for the provision of our services.

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How We Use Your Information

The personal information you provide is processed for the purposes of delivering and enhancing our services, and specifically:

• Maintaining accurate internal records to ensure quality service

• Analysing data to improve our offerings and website functionality

• Sending you promotional communications regarding new products, special offers, and events, only where you have consented to receive such communications

• Conducting market research, which may involve contact by email, telephone, postal mail, or fax

• Customising and personalising your experience on our websites to better suit your interests

Should you wish to withdraw consent for marketing communications, you may do so at any time by contacting us directly.

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Security and Protection of Your Data

NXS GRP LTD takes all reasonable and appropriate measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. We employ a range of physical, technical, and organisational safeguards to ensure the confidentiality and integrity of your data, including secure servers, encryption, and access controls.

Despite these measures, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

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Use of Cookies and Tracking Technologies

Our websites utilise cookies and similar technologies to improve your browsing experience and provide us with analytical insights into how our sites are used. Cookies are small text files placed on your device that enable us to recognise your browser and remember preferences or activity.

Upon your first visit, you will be informed about our use of cookies and asked to provide consent. You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. For detailed information on managing cookies, please visit www.aboutcookies.org.

We employ the following types of cookies:

• Session cookies that remember your login status and preferences during a single visit

• Google Analytics cookies to anonymously collect usage data to help us improve the website’s performance and usability

• Advertising and tracking cookies such as those from Google AdWords, Facebook Advertising, and DoubleClick to enable targeted marketing and measure campaign effectiveness

Please note that disabling cookies may affect certain functionalities of our websites.

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Third-Party Services and Social Media Integration

Our websites may contain features such as social media sharing buttons and embedded content from external platforms including YouTube, Vimeo, and SlideShare. These features may collect data in accordance with their own privacy policies. We have no control over these external services and recommend reviewing their individual privacy statements before interaction.

Social media buttons enable users to share or bookmark pages but may also record your visit and activities even if you do not interact with them, particularly if you are logged into the relevant social media services.

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Email Communications and Tracking

We send emails for various purposes, including newsletters, service updates, and marketing promotions. Some emails contain tracking mechanisms, such as pixels, to monitor open rates and link clicks, helping us to optimise our communication strategy.

We treat this data confidentially and use it primarily in aggregate form. If you prefer not to have your email activity tracked, you may unsubscribe from marketing emails at any time.

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Links to External Websites

Our websites may provide links to third-party websites for your convenience. Once you leave our sites, we cannot accept responsibility for the privacy practices or content of external sites. We strongly encourage you to review the privacy policies of any websites you visit through such links.

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Your Rights Regarding Your Personal Data

Under the UK GDPR and relevant data protection laws, you have the following rights in relation to your personal data:

• The right to access the information we hold about you

• The right to rectify any inaccurate or incomplete data

• The right to request erasure of your data where applicable

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent for marketing at any time

To exercise these rights, please contact us at privacy@nxs-grp.com. We will respond promptly and in accordance with legal timeframes.

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Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce agreements.

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Disclaimer

All information provided on our websites is for general guidance and informational purposes only and does not constitute professional advice. NXS GRP LTD accepts no responsibility for any loss or damage arising directly or indirectly from reliance on information provided on the sites.

Due to the inherent risks of internet communications, we cannot guarantee that our websites or downloads are free of viruses or other harmful components. Users are advised to implement appropriate security measures.

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Intellectual Property Rights and Copyright Notice

All content, including but not limited to text, graphics, images, logos, trademarks, videos, and software, displayed on www.nxs.travel, www.nxs-grp.com, www.conxierge.co.uk, and any affiliated digital platforms are the exclusive intellectual property of NXS GRP LTD or our authorised partners, suppliers, and licensors unless expressly stated otherwise.

This content is protected under UK and international copyright laws and treaties. Any unauthorised copying, reproduction, distribution, modification, transmission, or republication of the material in any form, electronic or otherwise, is strictly prohibited without prior written permission from NXS GRP LTD or the respective rights holders.

Any infringement of our intellectual property rights will be subject to legal action pursuant to the Copyright, Designs and Patents Act 1988 and other applicable laws.

© 2025 NXS GRP LTD. All rights reserved.

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Contact Information

For any queries or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: privacy@nxs-grp.com